Refund policy
RIGHT OF WITHDRAWAL
The Customer is protected by Italian legislation regarding the Right of Withdrawal (Legislative Decree 206/2005).
If for any reason the customer is not satisfied with his order, he can exercise the right of withdrawal (refund, replacement of the item) within 14 calendar days from the date of receipt of the package by writing an email to shop@sabolo.net inserting the word "return" in the subject.
Once the return authorization has been received, the item must be returned within 3 working days.
Returns will not be accepted without prior communication by email to: shop@sabolo.net and relative authorization for the return by us.
The customer must ensure that the following conditions for withdrawal have been met:
- the products must not have been used, modified, washed or damaged
- the identification tag must still be attached to the products with the disposable seal
- package the item in such a way that it reaches us intact in terms of content and packaging (if sent with the original packaging as in the case of footwear)
- if the original packaging is used, remove the shipping label
Returned products must be sent in a single shipment SABOLO, Via Chanoux 80- 11027 – Saint Vincent ITALY
The delivery note must be present inside the package.
Once all the required conditions have been met, SABOLO di Libera Paola will refund the full price of the item(s) within 30 calendar days, taking charge of the return and/or replacement costs for national shipments only (Italy) with the exception of shipping costs (if incurred during the order phase) which will not be refunded.
The first return for each order is considered free.
Return costs for foreign orders are always paid by the customer.
They can be made with their own means, holding themselves responsible until the goods arrive at the headquarters in Via Chanoux, 80 Saint-Vincent (AO) Italy.
Alternatively, they can use our courier with an import rate, at double the cost of shipping indicated for the area in question - see EU shipping cost tables -.
If the free collection booked by us on the agreed date is not respected, i.e. the customer is absent or the package is not available where indicated, the return will be at your expense.
In the event of the courier not passing through, the collection costs of €5.00 will be retained.
If the replacement of the product does not correspond, again, to the Customer's needs, the costs will be considered at your expense.
You can arrange for the return yourself, holding yourself responsible for the goods until they return to our headquarters, or use our courier at the fixed cost of €10.00 in national territory.
The refund will be made on the payment method used at the time of purchase on sabolo.net, or through the issuance of a gift card that can be spent on the site itself even for multiple orders (see info and conditions here).
In the case of orders placed by bank transfer, we require communication of the bank details for a refund by bank transfer or you can proceed by issuing a gift voucher.
N.B. By choosing the Sabolo di Libera Paola gift card as the refund method, the value of the voucher will also include shipping costs if paid contrary to the refund conditions.
Returns will not be accepted without prior communication by email to: shop@sabolo.net and relative authorization for the return by us.
The Customer is protected by Italian legislation regarding the Right of Withdrawal (Legislative Decree 206/2005).
If for any reason the customer is not satisfied with his order, he can exercise the right of withdrawal (refund, replacement of the item) within 14 calendar days from the date of receipt of the package by writing an email to shop@sabolo.net inserting the word "return" in the subject.
Once the return authorization has been received, the item must be returned within 3 working days.
Returns will not be accepted without prior communication by email to: shop@sabolo.net and relative authorization for the return by us.
The customer must ensure that the following conditions for withdrawal have been met:
- the products must not have been used, modified, washed or damaged
- the identification tag must still be attached to the products with the disposable seal
- package the item in such a way that it reaches us intact in terms of content and packaging (if sent with the original packaging as in the case of footwear)
- if the original packaging is used, remove the shipping label
Returned products must be sent in a single shipment SABOLO, Via Chanoux 80- 11027 – Saint Vincent ITALY
The delivery note must be present inside the package.
Once all the required conditions have been met, SABOLO di Libera Paola will refund the full price of the item(s) within 30 calendar days, taking charge of the return and/or replacement costs for national shipments only (Italy) with the exception of shipping costs (if incurred during the order phase) which will not be refunded.
The first return for each order is considered free.
Return costs for foreign orders are always paid by the customer.
They can be made with their own means, holding themselves responsible until the goods arrive at the headquarters in Via Chanoux, 80 Saint-Vincent (AO) Italy.
Alternatively, they can use our courier with an import rate, at double the cost of shipping indicated for the area in question - see EU shipping cost tables -.
If the free collection booked by us on the agreed date is not respected, i.e. the customer is absent or the package is not available where indicated, the return will be at your expense.
In the event of the courier not passing through, the collection costs of €5.00 will be retained.
If the replacement of the product does not correspond, again, to the Customer's needs, the costs will be considered at your expense.
You can arrange for the return yourself, holding yourself responsible for the goods until they return to our headquarters, or use our courier at the fixed cost of €10.00 in national territory.
The refund will be made on the payment method used at the time of purchase on sabolo.net, or through the issuance of a gift card that can be spent on the site itself even for multiple orders (see info and conditions here).
In the case of orders placed by bank transfer, we require communication of the bank details for a refund by bank transfer or you can proceed by issuing a gift voucher.
N.B. By choosing the Sabolo di Libera Paola gift card as the refund method, the value of the voucher will also include shipping costs if paid contrary to the refund conditions.
Returns will not be accepted without prior communication by email to: shop@sabolo.net and relative authorization for the return by us.