Shipping policy
NATIONAL SHIPMENTS
Orders are shipped via TNT and GLS couriers throughout the country, including the islands.
Shipments within the country are free for amounts over 150.00 euros. The delivery costs are paid by the customer for amounts under 150.00 euros and amount to 5.00 euros. The order will be delivered to the address indicated at the time of ordering. Delivery times can vary from 1 to 3 working days (up to 5 days for the Islands and Southern Italy). The delivery times indicated on our website are indicative and are subject to change.
Delivery takes place during the day, therefore it is NOT possible to request a specific time.
If the shipment is put into storage because the customer is not traceable by the courier and, following verification by Sabolo, the goods will be returned to our headquarters and the storage management costs - equal to €10 flat rate - will not be refunded, as well as shipping costs.
We also remind Customers that couriers carry out the transport and delivery of products only during weekdays (e.g. for a product ordered on a Saturday afternoon, the days starting from Monday morning must be counted, if the product is available). SABOLO di Libera Paola cannot be held responsible for the consequences due to any delay in delivery or loss or damage of the order by the courier.
In the event that the order has not been delivered within the expected time, SABOLO di Libera Paola can, at the request of the Customers, investigate the reasons for this delay. During this period (approximately 30 days) it will not be possible to proceed with the refund or a new shipment of the order.
Orders placed on Friday, Saturday and Sunday are processed the following Monday.
Please note that processing your order may take up to 3 days in some cases - for example, if you are in one of the 3 locations not designated for shipping.
Upon delivery, you must check that the package is intact and that there has been no tampering or removal of the packaging seal. If you notice any anomalies, contact us immediately at shop@sabolo.net.
INTERNATIONAL SHIPPING IN EUROPE
International orders are shipped via FedEx courier. Delivery costs, taxes and any customs duties are the customer's responsibility.
The order will be delivered to the address indicated at the time of ordering. The times required for delivery are indicative and may vary from 2 to 6 working days (up to 10 days for the Islands). The times required for delivery indicated on our website are indicative and are subject to change. We also remind Customers that couriers transport and deliver products only during weekdays (e.g. for a product ordered on a Saturday afternoon, the days starting from Monday morning must be counted, if the product is available). SABOLO di Libera Paola cannot be held responsible for the consequences due to any delay in delivery or loss or damage to the order by the courier. In the event that the order has not been delivered within the expected time, SABOLO di Libera Paola may, upon request by Customers, investigate the reasons for such delay. During this period (approximately 30 days) it will not be possible to proceed with a refund or a new shipment of the order.
Orders placed on Friday, Saturday and Sunday are shipped the following Monday. Upon delivery, it is necessary to check that the package is intact and that no tampering or removal of the packaging seal has occurred.
If you notice any anomalies, contact us immediately at shop@sabolo.net.
Delivery takes place during the day, therefore it is not possible to request a specific time.
If the shipment is put into storage because the customer is not traceable by the courier and, following verification by Sabolo, the goods will be returned to our headquarters and the storage management costs - equal to €10 flat rate - will not be refunded, as well as the shipping costs calculated in export and import.
Europe ZONE 0
COST €10.00
TIMES 2-4 days
COUNTRIES Austria, Germany, France
OVER €300.00 shipping is free.
Europe ZONE 1
COST €12.00
TIMES 2-6 days
COUNTRIES Belgium, Luxembourg, Holland, Denmark and Spain.
OVER €350.00 shipping is free.
Europe ZONE 2
COST €25.00
TIMES 6-7 days
NATIONS Czech Republic, Slovakia, Romania, Sweden, Hungary, Slovenia, Poland, Estonia, Latvia, Lithuania, Bulgaria, Croatia, Portugal, Ireland, Finland and Greece.
OVER €450.00 shipping is free.
Europe ZONE 3
COST €50.00
DELIVERY TIME 7-10 days
NATIONS Azores/Madeira and Corsica.
ERROR SHIPPING
The product replacement procedure for a shipping error can be activated when SABOLO di Libera Paola has mistakenly shipped a product that is different from the one the customer ordered and, therefore, not present in his order.
The procedure can be activated within 7 calendar days from the date of delivery of the goods. The service can be activated by sending an email to shop@sabolo.net with the subject "incorrect shipment".
Shipping costs are paid by SABOLO di Libera Paola. The item must be returned in its original packaging, including manuals, warranty seals and any other accessories that may be present in the package received. The product must not show any signs that could suggest its possible use.
Opening the package will be permitted, as it is essential, only in the event that the packaging does not allow verification of the product ordered compared to the one delivered. In the event that the item on your purchase invoice is no longer available, you will be contacted by SABOLO di Libera Paola who will credit your bank or postal account depending on how the first payment was received.
Orders are shipped via TNT and GLS couriers throughout the country, including the islands.
Shipments within the country are free for amounts over 150.00 euros. The delivery costs are paid by the customer for amounts under 150.00 euros and amount to 5.00 euros. The order will be delivered to the address indicated at the time of ordering. Delivery times can vary from 1 to 3 working days (up to 5 days for the Islands and Southern Italy). The delivery times indicated on our website are indicative and are subject to change.
Delivery takes place during the day, therefore it is NOT possible to request a specific time.
If the shipment is put into storage because the customer is not traceable by the courier and, following verification by Sabolo, the goods will be returned to our headquarters and the storage management costs - equal to €10 flat rate - will not be refunded, as well as shipping costs.
We also remind Customers that couriers carry out the transport and delivery of products only during weekdays (e.g. for a product ordered on a Saturday afternoon, the days starting from Monday morning must be counted, if the product is available). SABOLO di Libera Paola cannot be held responsible for the consequences due to any delay in delivery or loss or damage of the order by the courier.
In the event that the order has not been delivered within the expected time, SABOLO di Libera Paola can, at the request of the Customers, investigate the reasons for this delay. During this period (approximately 30 days) it will not be possible to proceed with the refund or a new shipment of the order.
Orders placed on Friday, Saturday and Sunday are processed the following Monday.
Please note that processing your order may take up to 3 days in some cases - for example, if you are in one of the 3 locations not designated for shipping.
Upon delivery, you must check that the package is intact and that there has been no tampering or removal of the packaging seal. If you notice any anomalies, contact us immediately at shop@sabolo.net.
INTERNATIONAL SHIPPING IN EUROPE
International orders are shipped via FedEx courier. Delivery costs, taxes and any customs duties are the customer's responsibility.
The order will be delivered to the address indicated at the time of ordering. The times required for delivery are indicative and may vary from 2 to 6 working days (up to 10 days for the Islands). The times required for delivery indicated on our website are indicative and are subject to change. We also remind Customers that couriers transport and deliver products only during weekdays (e.g. for a product ordered on a Saturday afternoon, the days starting from Monday morning must be counted, if the product is available). SABOLO di Libera Paola cannot be held responsible for the consequences due to any delay in delivery or loss or damage to the order by the courier. In the event that the order has not been delivered within the expected time, SABOLO di Libera Paola may, upon request by Customers, investigate the reasons for such delay. During this period (approximately 30 days) it will not be possible to proceed with a refund or a new shipment of the order.
Orders placed on Friday, Saturday and Sunday are shipped the following Monday. Upon delivery, it is necessary to check that the package is intact and that no tampering or removal of the packaging seal has occurred.
If you notice any anomalies, contact us immediately at shop@sabolo.net.
Delivery takes place during the day, therefore it is not possible to request a specific time.
If the shipment is put into storage because the customer is not traceable by the courier and, following verification by Sabolo, the goods will be returned to our headquarters and the storage management costs - equal to €10 flat rate - will not be refunded, as well as the shipping costs calculated in export and import.
Europe ZONE 0
COST €10.00
TIMES 2-4 days
COUNTRIES Austria, Germany, France
OVER €300.00 shipping is free.
Europe ZONE 1
COST €12.00
TIMES 2-6 days
COUNTRIES Belgium, Luxembourg, Holland, Denmark and Spain.
OVER €350.00 shipping is free.
Europe ZONE 2
COST €25.00
TIMES 6-7 days
NATIONS Czech Republic, Slovakia, Romania, Sweden, Hungary, Slovenia, Poland, Estonia, Latvia, Lithuania, Bulgaria, Croatia, Portugal, Ireland, Finland and Greece.
OVER €450.00 shipping is free.
Europe ZONE 3
COST €50.00
DELIVERY TIME 7-10 days
NATIONS Azores/Madeira and Corsica.
ERROR SHIPPING
The product replacement procedure for a shipping error can be activated when SABOLO di Libera Paola has mistakenly shipped a product that is different from the one the customer ordered and, therefore, not present in his order.
The procedure can be activated within 7 calendar days from the date of delivery of the goods. The service can be activated by sending an email to shop@sabolo.net with the subject "incorrect shipment".
Shipping costs are paid by SABOLO di Libera Paola. The item must be returned in its original packaging, including manuals, warranty seals and any other accessories that may be present in the package received. The product must not show any signs that could suggest its possible use.
Opening the package will be permitted, as it is essential, only in the event that the packaging does not allow verification of the product ordered compared to the one delivered. In the event that the item on your purchase invoice is no longer available, you will be contacted by SABOLO di Libera Paola who will credit your bank or postal account depending on how the first payment was received.